Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for bookings made through Openflo.

Customer-Initiated Cancellation

• Cancellations made well in advance of the booked slot are eligible for a full or partial refund, depending on how close to the slot time the cancellation is made. The exact cancellation window and refund percentage are shown at the time of booking and on your booking confirmation.
• Cancellations made after the eligible window, or after the slot has started, are not eligible for a refund.

Vendor-Initiated Cancellation

If a vendor cancels a confirmed booking (for example, due to venue unavailability), you will receive a full refund of the amount paid.

Refund Processing

Approved refunds are issued to the original payment method through Razorpay. Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

Disputes

If you believe a booking was charged incorrectly or a refund was not processed, contact us at support@openflo.in with your booking reference and we will investigate.